Cancellation Policies

Flexible 24-Hour Policy

Cancellations made within 24 hours prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Payment Information

In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Concierge Plaza La Villa

Welcome to Concierge Plaza La Villa, With free Wi-Fi in all areas, Hotel Concierge Plaza La Villa offers accommodation in the heart of Villa de Álvarez, Colima. The hotel has an indoor pool and some rooms offer views of Colima's Fuego Volcano. Guests can enjoy a drink on our umbrellas located at the foot of the Garden or in the pool area. The hotel has free parking for guests. Each room has a flat-screen TV and is equipped with a private bathroom with a bathtub or shower. For your comfort, you will find free toiletries and a hairdryer. There is a 24-hour reception at the property. The hotel has a Restaurant open from Monday to Sunday, with service hours from 07:00 to 23:00 hrs, which has service in the garden umbrella area, bullfighting corner, swimming pool, room service and reading area.